Reporting street problems in Zaragoza

What CleanSpot does that the 010 line does not

The 010 line is a channel between you and Zaragoza city council: you send the report and the case stays between you and the services. CleanSpot is something else. Every report is a pin on a public map from the first second; neighbours see it, confirm it, add photos and can volunteer to deal with it.

That changes what happens when the service is slow. In a municipal channel the alternative to silence is chasing. In a network, the alternative is somebody acting: a dumped bag does not have to wait for a crew if three neighbours decide to sort it out on Saturday.

And CleanSpot does not stop at the city limits. The municipality is resolved automatically from the pin’s coordinates: report in Zaragoza and anywhere else with the same app.

The council’s channel: 010 de Zaragoza

In Zaragoza the main channel for street problems is the 010 phone line: when a call is a report, the service passes it straight to the responsible council unit and follows it up. Calls handled later are answered within 48 hours.

For complaints and suggestions there is a form on the e-office, no digital certificate needed. The council app, ZaragozApp, presents itself as services and participation, without describing a reporting section.

• Phone: 010 (or 976 721 100)
• Complaints and suggestions: zaragoza.es e-office

A report that gets resolved, on any channel

What moves a report forward is nearly always the same: someone has to be able to find the spot and understand what is there without calling you.

• Exact location: coordinates or a pin on a map, not just the street name
• One photo close up and one from further back, so size and access are clear
• What it is: bags, rubble, furniture, a pothole, a dead street light
• How long it has been there, and whether it is the first time
• If there is a hazard (glass, asbestos, a hole on a crossing), say so first

What CleanSpot has that a municipal channel does not

• A public map of everything reported, with date, photo and coordinates
• Cleanups: anyone can join, alone or as a group event with invitations and a shared recap
• Groups, comments, messages and mentions, because keeping a street clean is neighbours’ work
• Vision AI that suggests severity and tags from the photo
• Duplicate detection: if a pin already exists a few metres away, your photo joins that record
• Per-location history, the argument for another bin or more frequent collection
• Works with no signal: the report is saved and sent when the connection returns
• 30 languages, free and with no advertising

Sources

• Ayuntamiento de Zaragoza — 010: Servicio Municipal de Atención Telefónica (2026-10-19)
• Ayuntamiento de Zaragoza — ZaragozApp (2026-10-19)