What CleanSpot does that Avisos Madrid does not
Avisos Madrid is a channel between you and Madrid city council: you send the report and the case stays between you and the services. CleanSpot is something else. Every report is a pin on a public map from the first second; neighbours see it, confirm it, add photos and can volunteer to deal with it.
That changes what happens when the service is slow. In a municipal channel the alternative to silence is chasing. In a network, the alternative is somebody acting: a dumped bag does not have to wait for a crew if three neighbours decide to sort it out on Saturday.
And CleanSpot does not stop at the city limits. The municipality is resolved automatically from the pin’s coordinates: report in Madrid and anywhere else with the same app.
The council’s channel: Avisos Madrid
Avisos Madrid is the channel of the council’s report-management system: on the web at avisos.madrid.es or in the «Avisos» section of the Madrid Móvil app. It covers street furniture, lighting, street cleaning and waste, green areas and trees, pavements and roads, and abandoned vehicles, and lets you check the status of a report already filed.
Notably, reports can be looked up: anyone can follow the ones they care about without registering, and status changes arrive as alerts. Each service has its own response time, and there is a limit of 10 reports per person per day.
- Web: avisos.madrid.es
- App: Madrid Móvil, «Avisos» section
- Phone: 010 Línea Madrid
A report that gets resolved, on any channel
What moves a report forward is nearly always the same: someone has to be able to find the spot and understand what is there without calling you.
- Exact location: coordinates or a pin on a map, not just the street name
- One photo close up and one from further back, so size and access are clear
- What it is: bags, rubble, furniture, a pothole, a dead street light
- How long it has been there, and whether it is the first time
- If there is a hazard (glass, asbestos, a hole on a crossing), say so first
What CleanSpot has that a municipal channel does not
- A public map of everything reported, with date, photo and coordinates
- Cleanups: anyone can join, alone or as a group event with invitations and a shared recap
- Groups, comments, messages and mentions, because keeping a street clean is neighbours’ work
- Vision AI that suggests severity and tags from the photo
- Duplicate detection: if a pin already exists a few metres away, your photo joins that record
- Per-location history, the argument for another bin or more frequent collection
- Works with no signal: the report is saved and sent when the connection returns
- 30 languages, free and with no advertising
Sources
Does Avisos Madrid work outside Madrid?
No. It is Madrid city council’s channel for its own municipality. CleanSpot works in any municipality and resolves it from the coordinates.
Should I use the council’s channel or CleanSpot?
Both. CleanSpot for the public record, your neighbours and the location’s history, which is what gives a complaint weight; the council’s channel so the services get the report through their own workflow. One more minute covers both fronts.
Does CleanSpot send my report to Madrid city council?
CleanSpot has a municipal dashboard with a territory inbox, assignment to crews or contractors and tracking to closure. When a council subscribes, reports in its area land there directly. Until then the report is public and anyone, the services included, can see it on the map.
How much does it cost?
Nothing. CleanSpot is free for citizens, with no advertising, on iPhone and Android.