Penafiel uses a national form. CleanSpot is a community
Penafiel council has no reporting app of its own: it points residents to A Minha Rua, the national government form. It works, but it is a form. The report goes to the services and nobody else sees it.
On CleanSpot every report is a pin on a public map. Neighbours in Penafiel see it, confirm it, add photos and can volunteer to clear it. The record keeps its date and photo, and when the same spot fills up again the history is there to show it keeps happening.
The municipality and parish are resolved automatically from the coordinates, with nothing to pick from a list, and the same app works in every other municipality.
Penafiel council’s contacts
Penafiel council lists A Minha Rua among its services and site shortcuts. Its «Reportar ocorrência» button leads to the suggestions, complaints and praise form.
- Phone: 255 710 700
- Email: penafiel@cm-penafiel.pt
- Opening hours: 9:00–12:30 and 14:00–17:30
A report that gets resolved, on any channel
What moves a report forward is nearly always the same whatever the channel: someone has to be able to find the spot and understand what is there without phoning you to ask.
- Exact location: coordinates or a pin on a map, not just the street name
- One photo close up and one from further back, so size and access are clear
- What it is: bags, rubble, furniture, a pothole, a dead street light
- How long it has been there, and whether it is the first time
- If there is a hazard (glass, asbestos, a hole on a crossing), say so first
What CleanSpot has that a municipal channel does not
- A public map of everything reported, with date, photo and coordinates
- Cleanups: anyone can volunteer, alone or as a group event with invitations and a shared recap
- Groups, comments, messages and mentions, because keeping a street clean is neighbours’ work rather than form-filling
- Vision AI that suggests severity and tags from the photo
- Duplicate detection: if a pin already exists a few metres away, your photo joins that record instead of splitting it
- Per-location recurrence history, the argument that justifies a new container or more collections
- Works offline: the report queues and uploads when there is a connection
- 30 languages, free, no advertising
Sources
- Câmara Municipal de Penafiel — A Minha Rua (2026-10-19)
Should I use the council’s channel or CleanSpot?
Both. CleanSpot for the public record, for your neighbours and for the location’s history, which is what gives a complaint weight; the council’s channel so the services receive the request through their own workflow. It takes a minute longer and covers both fronts.
Does CleanSpot send my report to Penafiel council?
CleanSpot has a municipal dashboard with territory-based triage, assignment to crews or contractors and tracking to closure. When a council subscribes, reports in its territory land there directly. Until then the report is public, and anyone, the services included, can see it on the map.
How much does it cost?
Nothing. CleanSpot is free for citizens, carries no advertising and is available for iPhone and Android.