Reporting street problems in Palmela

Palmela has no reporting app. That is where CleanSpot matters most

We found no app or platform run by Palmela council for reporting problems in public space. What exists are the general contacts: phone, email and the front desk. They work for making a request, but they leave nothing visible to anyone else.

CleanSpot fills that gap without waiting for the council. Take a photo, drop the pin, and the report appears on a public map with date and coordinates. Neighbours in Palmela see it, confirm it and can volunteer to clear it, alone or as a group event.

And when the council needs chasing, a dated, photographed record of the same spot, repeated over weeks, is much harder to ignore than a phone call.

Palmela council’s contacts

Palmela has no reporting app, but the council’s contacts page is unusually clear about who handles what. There is a telephone contact centre, a complaints form in the Balcão Único and a water emergency line.

Street lighting is not the council’s: it belongs to AMENER, the energy agency, with its own line and email. For environmental crime the page points to the GNR’s SOS Ambiente e Território.

• Contact centre: 212 336 600 or 212 336 666 (weekdays, 8:30–16:00)
• Email: atendimento@cm-palmela.pt
• Street lighting (AMENER): 800 210 015 or ippalmela@amener.pt
• Water emergencies: 212 336 679 (8:30–22:30)
• SOS Ambiente e Território (GNR): 808 200 520, 24 hours

A report that gets resolved, on any channel

What moves a report forward is nearly always the same whatever the channel: someone has to be able to find the spot and understand what is there without phoning you to ask.

• Exact location: coordinates or a pin on a map, not just the street name
• One photo close up and one from further back, so size and access are clear
• What it is: bags, rubble, furniture, a pothole, a dead street light
• How long it has been there, and whether it is the first time
• If there is a hazard (glass, asbestos, a hole on a crossing), say so first

What CleanSpot has that a municipal channel does not

• A public map of everything reported, with date, photo and coordinates
• Cleanups: anyone can volunteer, alone or as a group event with invitations and a shared recap
• Groups, comments, messages and mentions, because keeping a street clean is neighbours’ work rather than form-filling
• Vision AI that suggests severity and tags from the photo
• Duplicate detection: if a pin already exists a few metres away, your photo joins that record instead of splitting it
• Per-location recurrence history, the argument that justifies a new container or more collections
• Works offline: the report queues and uploads when there is a connection
• 30 languages, free, no advertising

Sources

• Câmara Municipal de Palmela — Contactos (2026-10-19)