Reporting street problems in Odivelas

Odivelas uses a national form. CleanSpot is a community

Odivelas council has no reporting app of its own: it points residents to A Minha Rua, the national government form. It works, but it is a form. The report goes to the services and nobody else sees it.

On CleanSpot every report is a pin on a public map. Neighbours in Odivelas see it, confirm it, add photos and can volunteer to clear it. The record keeps its date and photo, and when the same spot fills up again the history is there to show it keeps happening.

The municipality and parish are resolved automatically from the coordinates, with nothing to pick from a list, and the same app works in every other municipality.

Odivelas council’s contacts

Odivelas council’s site has no reporting channel of its own: it has the suggestions, complaints and praise form, a whistleblowing platform (for infringements) and, under useful links, A Minha Rua.

Waste collection in Odivelas is run by SIMAR Loures e Odivelas, which has its own contacts for bins and bulky items.

• Phone: 219 320 000
• Email: geral@cm-odivelas.pt

A report that gets resolved, on any channel

What moves a report forward is nearly always the same whatever the channel: someone has to be able to find the spot and understand what is there without phoning you to ask.

• Exact location: coordinates or a pin on a map, not just the street name
• One photo close up and one from further back, so size and access are clear
• What it is: bags, rubble, furniture, a pothole, a dead street light
• How long it has been there, and whether it is the first time
• If there is a hazard (glass, asbestos, a hole on a crossing), say so first

What CleanSpot has that a municipal channel does not

• A public map of everything reported, with date, photo and coordinates
• Cleanups: anyone can volunteer, alone or as a group event with invitations and a shared recap
• Groups, comments, messages and mentions, because keeping a street clean is neighbours’ work rather than form-filling
• Vision AI that suggests severity and tags from the photo
• Duplicate detection: if a pin already exists a few metres away, your photo joins that record instead of splitting it
• Per-location recurrence history, the argument that justifies a new container or more collections
• Works offline: the report queues and uploads when there is a connection
• 30 languages, free, no advertising

Sources

• Câmara Municipal de Odivelas (2026-10-19)
• SIMAR Loures e Odivelas (2026-10-19)